Return Policy – Pressed to Impress
At Pressed To Impress, we prioritize customer satisfaction. However, there are certain conditions to our return policy. Please carefully review the following details:
We take great care to provide high-quality DTF transfers. However, please note that once you have pressed a transfer onto a garment, we cannot offer refunds, replacements, or compensation for any issues related to the garment itself.
We strongly advise all customers to carefully inspect their transfers upon arrival to ensure they are correct, free from defects, and meet expectations before pressing. If you believe there is an issue with your transfer, please contact us before use so we can assess the situation and provide assistance if needed.
By purchasing DTF transfers from Pressed to Impress, you acknowledge that:
✅ It is your responsibility to check transfers upon arrival.
✅ Pressing a transfer onto a garment confirms your acceptance of the product as received.
✅ We are not responsible for any issues arising from incorrect pressing, garment damage, or user error.
Returns must be initiated within 48 hours of receiving the purchase.
- Items must be in like-new condition to qualify for a return.
- Original packaging must be intact for returns to be accepted.
Restocking Fee:
- All refunds for paid invoices are subject to a 15% restocking fee. Preparing custom prints and transfers takes time, and this fee covers the time and materials already invested in your order.
Items Ineligible for Return:
- Items showing signs of wear, such as noticeable makeup stains, odors, or attached hairs, cannot be returned.
- We cannot accept returns for products that have been personalized with spelling, punctuation, or grammatical errors made by the customer.
- Low-resolution or inferior quality images provided by the customer cannot be returned.
- Design errors introduced by the customer during the design creation process are not eligible for return.
- User-selected options, including product type or size, are the responsibility of the customer and cannot be returned due to selection errors.
- Customize your own apparel.
- DTF Transfers.
Proofreading and Document Examination:
Pressed To Impress does not proofread or examine customer-created designs before processing.
It is the customer's responsibility to thoroughly review their designs and correct any mistakes prior to placing the order.
This approach allows us to keep costs low and pass on substantial savings to our customers.
Refunds:
- Refunds for eligible returns must be requested within 48 hours of receiving the purchase.
- All refunds for paid invoices are subject to a 15% restocking fee.
- Shipping charges for returned products are the responsibility of the returnee and will not be reimbursed by Pressed To Impress.
Please take a moment to familiarize yourself with our return policy before making a purchase. If you have any questions or concerns, we are here to help. Our goal is to provide exceptional service and ensure your satisfaction with our products.
Missing or Short-Shipped Items:
If your order arrives with items missing or appears to be short-shipped, please contact us within 7 days of the delivery date so we can investigate.
When reporting a missing item, please include:
- Your order number
- A list of items you have received
- A photo of the parcel and packing slip if possible
We will check our dispatch records, packing slip, and courier tracking to confirm what was sent. If items were genuinely missed during packing, we will arrange a replacement or refund as quickly as possible.
Claims made outside of the 7 day window may not be eligible, as courier investigations and dispatch records are time-sensitive.
Lost or Undelivered Parcels:
If your tracking shows your parcel as delivered but you have not received it, please contact us within 7 days so we can lodge an investigation with the courier. We are unable to claim for parcels reported missing outside of this window, as couriers will not investigate older deliveries.